How are returns and refunds handled?

eBrands manages returns and refunds as part of its end-to-end commerce operations. AsMerchant of Record, eBrands processes all customer returns, issues refunds, and handlescustomer service inquiries in the brand’s name. Returns processing follows marketplace-specific policies (e.g., Amazon FBA return policies) and eBrands’ own D2C return standards.

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Return costs are passed through to the brand partner at cost as part of the monthlystatement. Partners have full visibility into return rates, reasons, and costs through Apolloreporting, enabling data-driven decisions about product quality, listing accuracy, and returnpolicy optimisation.